The editor writes
I recently received an insurance renewal for my property. “No need to do anything, just relax and we’ll take the money from your bank account automatically” trilled the chatty letter from the marketing director for the company, which once upon a time was a household name based in Norwich, but is now French-owned.
When I looked in detail, I saw the premium had jumped a massive 44 per cent. Yes, 44 per cent! After an age of hanging on listening to lift music, I eventually got through to someone.
They were unable to explain any reason for the increase and immediately backed down, settling instead for a more acceptable £5 increase on the previous year’s premium.
Are there any honest companies left in this once great trading nation?
Moral: Watch everything, complain like mad. Never give up.
Try John Lewis home insurance – very efficient and straight forward